Privacy Policy

Solusiona ("we", "us", "our") is a digital technology company based in Bali, Indonesia. This Privacy Policy explains how we collect, use, and protect your personal information when you visit solusiona.com or engage our services.

Information you provide: Name, email address, WhatsApp number, business details, and any other information you submit through our contact form or during a consultation.

Automatically collected: IP address, browser type, device type, operating system, pages visited, time on page, and referring URL — collected through Google Analytics with IP anonymisation enabled.

Cookies: Essential cookies required for site functionality (session, language preference), and analytics cookies (Google Analytics) for traffic measurement.

We use collected information to:

• Respond to inquiries and consultation requests
• Provide and deliver our services
• Send service-related communications (project updates, invoices, support)
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We rely on the following third parties to operate our website and services:

• Google Analytics — anonymised traffic analytics
• Hostinger — web hosting and email infrastructure
• WhatsApp / Telegram — direct communication channels you choose to use
• Google Translate API — automatic translation of site content (does not transmit personal information)

These providers may collect data subject to their own privacy policies.

Contact form submissions are retained for up to 24 months. Client project files and communications are retained per the terms of individual project agreements (typically the duration of the engagement plus 24 months). Analytics data is retained per Google's default settings (14 months by default).

You have the right to:

• Access your personal data we hold
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to processing for marketing purposes
• Request data portability (a copy of your data)

To exercise these rights, email official@solusiona.com. We will respond within 30 days.

We implement reasonable technical and organisational measures to protect your data, including HTTPS encryption, password hashing, role-based access control, and secure hosting. However, no method of internet transmission or electronic storage is 100% secure.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Material changes will be notified through a notice on this website. The "Effective from" date at the top reflects the latest version.

For privacy-related questions or to exercise your rights, contact us at:

Email: official@solusiona.com
Address: Bali, Indonesia